Returns & Exchanges

At Mukama, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for hassle-free returns on all unworn items. If your purchase isn't a perfect fit, our streamlined process ensures a quick exchange or full refund to your original payment method.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.

• 4.
  Ship and Track

  Drop off your package at any authorized courier location and keep your tracking receipt; we will notify you once your refund is processed.